Refund policy
Warm Weather Shipping Policy
Chocolate is sensitive to heat, and while we take extra precautions, we cannot guarantee that products will not arrive melted during transit in warm weather. From late spring through early fall, we:
• Ship with insulated packaging and cold packs when necessary
• Apply a $5 warm weather packaging fee at checkout during these months
• May delay shipments to avoid weekend transit and reduce risk
We highly recommend that recipients retrieve packages promptly upon delivery. Groveland Confections is not responsible for melting due to weather conditions, but if there is a problem, please reach out—we’ll do our best to assist.
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At Groveland Confections, each order is handcrafted with care and shipped with the intention of bringing joy. Because our products are perishable and made in small batches, we do not accept returns. However, we want every customer to be satisfied with their experience, so we handle refund or replacement requests on a case-by-case basis.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at contact@grovelandconfections.com or through the inquiry form on our website. When reaching out, include:
• Your order number
• A description of the issue
• Clear photos of the item(s) and packaging, if applicable
We may offer a replacement or store credit depending on the situation.
Satisfaction Guarantee
If something isn’t right, please get in touch. While we cannot promise a specific resolution in every case, our goal is always to make it right. Your happiness means everything to us, and we’re here to help find a solution that works.
Custom Orders & Special Requests
Custom or personalized orders may not be eligible for credit or replacement except in cases of damage or error. We will always review these situations individually.